The Next Generation

E-ZPass Flex

E-ZPass Flex Transponder

Toll-free travel on the 64, 66, 95, 395, and 495 Express Lanes

E-ZPass Flex is an E-ZPass with an additional switchable feature designed specifically for those traveling on Express Lanes. This transponder will specifically benefit those who are traveling with the number of people in their vehicle required to qualify for an HOV discount (2 or 3 depending on the roadway).


When you have the required number of people in your vehicle for that roadway, you can simply slide the switch to the right and the Flex transponder will display "HOV ON." Do this before entering the roadway and you can ride the designated Express Lanes at a discounted toll rate. For those riding with fewer than the required number of people in the vehicle, just slide the switch all the way to the left, covering the words "HOV ON," and travel the designated Express Lanes at the posted toll rate. E-ZPass Flex also works like a standard E-ZPass on all other toll roads in Virginia and wherever E-ZPass is accepted regardless of the position of the switch.


Please Note: Users who have not used their Flex transponder for HOV transactions on Express Lanes for a prior twelve month period may be asked to exchange their Flex transponder for a standard transponder (at no cost). Additionally, the lost/stolen fee for a Flex Transponder is $20.00 rather than $10.00.


Temporary Customer Service Changes

Updated 11/12/2020

Due to COVID-19 we have implemented service changes to promote the health and safety of our employees while maintaining customer service for our valued patrons.

  • - Portsmouth and Norfolk customer service locations are open. All other locations remain closed.
  • - Telephone customer service hours are 7am-7pm.
  • - Website and automated phone system continue to be available 24/7
    To make it easier to get an E-ZPass, the minimum opening account balance has been temporarily reduced to $20.00 per transponder (from $35.00) for online and phone applications

On-the-Go transponders are also available at our retail partners for $35.00 in pre-funded tolls - user menu: "E-ZPass Locations - Find E-ZPass Retailers."

20.09.02.0 - 200.24