Customer Service Locations

E-ZPass Customer Service Center - Mail

P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-302-4773

Hours: Monday - Friday: 7 a.m. - 7 p.m.

We are still currently accepting and processing payments by mail.

Norfolk E-ZPass Customer Service Center

1701 Church Street
Norfolk, VA 23504

Hours: Monday - Friday: 9 a.m. – 7 p.m.

Hours: Saturday: 8 a.m - 1 p.m.

Portsmouth E-ZPass Customer Service Center

4010 Victory Blvd
Portsmouth, VA 23701

Hours: Monday - Friday: 9 a.m. – 7 p.m.

Hours: Saturday: 8 a.m - 1 p.m.

Chesapeake Bay Bridge-Tunnel E-ZPass Customer Service Center - Currently Closed

32386 Lankford Highway
Cape Charles, VA 23310-0111

Hours: Monday - Friday: 8 a.m. - 4:30 p.m.

Gloucester DMV Customer Service Center - Currently Closed

2348 York Crossing Drive
Hayes, VA 23072

Hours: Monday-Friday 9 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.

Newport News DMV Customer Service Center - Currently Closed

12730 Patrick Henry Drive
Newport News, VA 23602

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.

Fairfax/Westfields DMV Customer Service Center - Currently Closed

14950 Northridge Drive
Chantilly, VA 20151

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.

Woodbridge DMV Customer Service Center - Currently Closed

2731 Caton Hill Road
Woodbridge, VA 22192

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.

Chesterfield DMV Customer Service Center - Currently Closed

610 Johnston Willis Drive
Richmond, VA 23236

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.

Richmond DMV Customer Service Center - Currently Closed

2300 West Broad Street
Richmond, VA 23269

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.

ERT Customer Service Center - Currently Closed

309 County Street
Portsmouth, VA 23704

Hours: Monday-Friday 8 a.m. - 6 p.m.