Customer Service Locations
E-ZPass Customer Service Center - Mail
P.O. Box 1234
Clifton Forge, VA 24422-1234
Phone: 877-762-7824
Fax: 540-302-4773
Hours: Monday - Friday: 7 a.m. - 7 p.m.
We are still currently accepting and processing payments by mail.
Norfolk E-ZPass Customer Service Center
1701 Church Street
Norfolk, VA 23504
Hours: Monday - Friday: 9 a.m. – 7 p.m.
Hours: Saturday: 8 a.m - 1 p.m.
Due to confirmed Covid cases, the Norfolk walk-in center at 1701 Church Street will be closed temporarily. In the interim, walk-in assistance is available at 4010 Victory Blvd and 309 County Street in Portsmouth. Phone assistance is available by calling 877-762-7824.
Portsmouth E-ZPass Customer Service Center
4010 Victory Blvd
Portsmouth, VA 23701
Hours: Monday - Friday: 9 a.m. – 7 p.m.
Hours: Saturday: 8 a.m - 1 p.m.
Chesapeake Bay Bridge-Tunnel E-ZPass Customer Service Center
32386 Lankford Highway
Cape Charles, VA 23310-0111
Hours: Monday - Friday: 8 a.m. - 4:30 p.m.
Gloucester DMV Customer Service Center - E-ZPass Services by Appointment Only
Starting October 5, 2021, Walk-in E-ZPass Services will be offered on Tuesdays, Thursdays, and Saturdays (no appointment needed). E-ZPass Services will be available by appointment only on Mondays, Wednesdays, and Fridays.
Visit here to schedule an appointment: https://www.dmv.virginia.gov/onlineservices/appointments.aspx
2348 York Crossing Drive
Hayes, VA 23072
Hours: Monday-Friday 9 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Newport News DMV Customer Service Center
Starting October 5, 2021, Walk-in E-ZPass Services will be offered on Tuesdays, Thursdays, and Saturdays (no appointment needed). E-ZPass Services are unavailable on Mondays, Wednesdays, and Fridays.
12730 Patrick Henry Drive
Newport News, VA 23602
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Fairfax/Westfields DMV Customer Service Center
Starting October 5, 2021, Walk-in E-ZPass Services will be offered on Tuesdays, Thursdays, and Saturdays (no appointment needed). E-ZPass Services are unavailable on Mondays, Wednesdays, and Fridays.
14950 Northridge Drive
Chantilly, VA 20151
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Woodbridge DMV Customer Service Center - E-ZPass Services by Appointment Only
Starting October 5, 2021, Walk-in E-ZPass Services will be offered on Tuesdays, Thursdays, and Saturdays (no appointment needed). E-ZPass Services will be available by appointment only on Mondays, Wednesdays, and Fridays.
Visit here to schedule an appointment: https://www.dmv.virginia.gov/onlineservices/appointments.aspx
2731 Caton Hill Road
Woodbridge, VA 22192
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Chesterfield DMV Customer Service Center
Starting October 5, 2021, Walk-in E-ZPass Services will be offered on Tuesdays, Thursdays, and Saturdays (no appointment needed). E-ZPass Services are unavailable on Mondays, Wednesdays, and Fridays.
610 Johnston Willis Drive
Richmond, VA 23236
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Richmond DMV Customer Service Center
Starting October 5, 2021, Walk-in E-ZPass Services will be offered on Tuesdays, Thursdays, and Saturdays (no appointment needed). E-ZPass Services are unavailable on Mondays, Wednesdays, and Fridays.
2300 West Broad Street
Richmond, VA 23269
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
ERT Customer Service Center
309 County Street
Portsmouth, VA 23704
Hours: Monday-Friday 8 a.m. - 5 p.m.