The Next Generation

Customer Service Locations

Contact

E-ZPass Customer Service Center - Mail

P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-302-4773

Hours: Monday - Friday: 7 a.m. - 7 p.m.

We are still currently accepting and processing payments by mail.


Norfolk E-ZPass Customer Service Center

1701 Church Street
Norfolk, VA 23504

Hours: Monday - Friday: 9 a.m. – 7 p.m.

Hours: Saturday: 8 a.m - 1 p.m.


Portsmouth E-ZPass Customer Service Center

4010 Victory Blvd
Portsmouth, VA 23701

Hours: Monday - Friday: 9 a.m. – 7 p.m.

Hours: Saturday: 8 a.m - 1 p.m.


Chesapeake Bay Bridge-Tunnel E-ZPass Customer Service Center - Currently Closed

32386 Lankford Highway
Cape Charles, VA 23310-0111

Hours: Monday - Friday: 8 a.m. - 4:30 p.m.



Gloucester DMV Customer Service Center - E-ZPass Services by Appointment Only (beginning August 3rd)

Visit here to schedule an appointment: https://www.dmv.virginia.gov/onlineservices/appointments.aspx

2348 York Crossing Drive
Hayes, VA 23072

Hours: Monday-Friday 9 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.


Newport News DMV Customer Service Center - Currently Closed

12730 Patrick Henry Drive
Newport News, VA 23602

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.


Fairfax/Westfields DMV Customer Service Center - Currently Closed

14950 Northridge Drive
Chantilly, VA 20151

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.


Woodbridge DMV Customer Service Center - E-ZPass Services by Appointment Only (beginning August 3rd)

Visit here to schedule an appointment: https://www.dmv.virginia.gov/onlineservices/appointments.aspx

2731 Caton Hill Road
Woodbridge, VA 22192

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.


Chesterfield DMV Customer Service Center - Currently Closed

610 Johnston Willis Drive
Richmond, VA 23236

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.


Richmond DMV Customer Service Center - Currently Closed

2300 West Broad Street
Richmond, VA 23269

Hours: Monday-Friday 8 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.


ERT Customer Service Center

309 County Street
Portsmouth, VA 23704

Hours: Monday-Friday 8 a.m. - 5 p.m.


Temporary Customer Service Changes

Updated 5/18/2020

Due to COVID-19 we have implemented service changes to promote the health and safety of our employees while maintaining customer service for our valued patrons.

  • - Portsmouth and Norfolk customer service locations are open. All other locations remain closed.
  • - Telephone customer service hours are 7am-7pm.
  • - Website and automated phone system continue to be available 24/7
    To make it easier to get an E-ZPass, the minimum opening account balance has been temporarily reduced to $20.00 per transponder (from $35.00) for online and phone applications

On-the-Go transponders are also available at our retail partners for $35.00 in pre-funded tolls - user menu: "E-ZPass Locations - Find E-ZPass Retailers."

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