The Next Generation

Make the switch to E-ZPass Flex

New On The Go Kit

Make the switch to E-ZPass Flex

If you already have a Virginia E-ZPass account and plan to carpool on the 64, 66 or 95/495 Express Lanes, you can exchange your E-ZPass for an E-ZPass Flex or get a new E-ZPass Flex. If you do request a flex, you must use it at least once every 6 months on HOV mode with the required number of passengers in your vehicle to avoid being charged the onetime $10.00 charge.

If you are a current customer and you want to exchange your standard for a Flex you can:

For customers exchanging their current transponder for a Flex - When you receive your new E-ZPass Flex transponder, simply return your old E-ZPass to any of the participating customer service locations or mail it to:

E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234

If you are a current customer and you want to add a Flex to your E-ZPass account, you can:

  • Go Online - Log on to your account to request a Flex transponder
  • Over the Phone - Call Customer Service at 877-762-7824
  • In Person - Visit any one of the participating customer service locations and request to add a transponder to your account or visit any retail location, pick up a flex transponder and then go online to register it to your existing E-ZPass account

New user? Get your E-ZPass Flex.

If you do not already have a Virginia E-ZPass account, you can get your E-ZPass Flex today. Sign up online, call us, go to one of our customer service locations, or visit a participating retail location, including Wegmans, Giant and AAA Mid-Atlantic.

*Please Note:

  • Users who have not used their Flex transponder for HOV transactions on Express Lanes for any prior six month period will be required to exchange their Flex transponder for a standard transponder or be subject to a one-time transponder functionality upgrade charge of $10. This only applies to transponders issued after October 1st 2014.
  • If you are going to travel on any of the Express Lanes on HOV mode with the required number of passengers, you will need to get a flex transponder, and you will need to place the switch to ON.