The Next Generation



Contact Us

E-ZPass Virginia customer representatives are available Monday through Friday, except for state holidays. Help is also available through our automated telephone system. Once you have your account number and PIN (the four-digit number you gave us when you opened your account), you can make a payment, request an application, report your E-ZPass lost or stolen, along with many other account-related activities. If you are using this system for the first time and have not set up your PIN yet, your PIN has been pre-selected as the last four digits of the driver's license number that you registered on your account. If you have any questions, concerns, comments, or just would like more information, please contact one of the Customer Service Centers listed below.


Toll-Free Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Monday - Friday, 7 a.m. - 7 p.m.



E-ZPass Customer Service Center

P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-862-8849

Hours: Monday - Friday: 7 a.m. - 7 p.m.

Coleman Customer Service Center (Closing November 30, 2015)

1811 George Washington Memorial Highway
Gloucester Point, VA 23062

Fax: 804-642-2548

Hours: Monday-Friday 8 a.m. - 6 p.m.

Closes November 30th at 6pm - full E-ZPass service to be provided at Gloucester and Newport News DMV locations, see below.

Northern Virginia Service Center

610 Herndon Parkway
Suite 900
Herndon, VA 20170

Fax: 703-787-0945

Hours: Monday-Friday 8 a.m. - 7 p.m.

Richmond Service Center

175 Wadsworth Drive
Richmond, VA 23236

Fax: 804-327-8914

Hours: Monday-Friday 8 a.m. - 6 p.m.

Chesapeake Bay Bridge-Tunnel

32386 Lankford Highway
Cape Charles, VA 23310-0111

Hours: Monday - Friday: 8 a.m. - 4:30 p.m.

Norfolk Service Center

1701 Church Street
Norfolk, VA 23504

Hours: Monday - Friday: 9 a.m. - 7 p.m.

Hours: Saturday: 12 p.m - 5 p.m.

Portsmouth Service Center

4010 Victory Blvd
Portsmouth, VA 23701

Hours: Monday - Friday: 9 a.m. - 7 p.m.

Hours: Saturday: 12 p.m - 5 p.m.

Gloucester DMV Customer Service Center (Opening December 1, 2015)

2348 York Crossing Drive
Hayes, VA 23072

Hours: Monday-Friday 9 a.m. - 5 p.m.

Newport News DMV Customer Service Center (Opening December 1, 2015)

12730 Patrick Henry Drive
Newport News, VA 23602

Hours: Monday-Friday 8 a.m. - 5 p.m.