The Next Generation

Reset your Account

Please enter your account data:

(You will receive an email notification with further instructions for resetting your account.)


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NOTE: The Customer Service Center will need to confirm that the e-mail address you entered matches primary e-mail address in your account before the request to reset your account can be processed.


If you do not have a primary e-mail address, or if you require further assistance, please call the toll-free number 1-877-762-7824 Monday through Friday 7 a.m. - 7 p.m. You may also call the Customer Service Center during these times if you want to reset your account immediately.

Temporary Customer Service Changes

Updated 5/18/2020

Due to COVID-19 we have implemented service changes to promote the health and safety of our employees while maintaining customer service for our valued patrons.

  • - Portsmouth and Norfolk customer service locations are open. All other locations remain closed.
  • - Telephone customer service hours are 7am-7pm.
  • - Website and automated phone system continue to be available 24/7
    To make it easier to get an E-ZPass, the minimum opening account balance has been temporarily reduced to $20.00 per transponder (from $35.00) for online and phone applications

On-the-Go transponders are also available at our retail partners for $35.00 in pre-funded tolls - user menu: "E-ZPass Locations - Find E-ZPass Retailers."

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