The Next Generation

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About E-ZPass

We have been working hard to create a new redesigned and mobile friendly website for managing your E-ZPass Virginia account. Now that it has been in successful operation for over four months, we will be shutting down the old account management portal on October 20, 2020. Please update your saved links and use the link below to access the new E-ZPass Virginia MyAccount portal.

Legacy Account Maintenance Portal Login:
(Will be shut down on 10/20/2020)

Forgotten password, username or locked account?

Existing Customer?

Create Online Username and Password

No Username or Password?

If you have not logged in before, click this link: Request your PIN, to create a Username and Password for your account. If you do not have an E-ZPass Virginia Account, click this link: New transponder, to order a new transponder and open an account. If you are registering a retail transponder and do not have an existing account, click this link: Register retail tag, to register your transponder by opening a new account.

You will receive your PIN and account reset instructions by email.

For assistance please call the toll-free number 1-877-762-7824.
Monday through Friday 7 a.m. - 7 p.m.

Temporary Customer Service Changes

Updated 5/18/2020

Due to COVID-19 we have implemented service changes to promote the health and safety of our employees while maintaining customer service for our valued patrons.

  • - Portsmouth and Norfolk customer service locations are open. All other locations remain closed.
  • - Telephone customer service hours are 7am-7pm.
  • - Website and automated phone system continue to be available 24/7
    To make it easier to get an E-ZPass, the minimum opening account balance has been temporarily reduced to $20.00 per transponder (from $35.00) for online and phone applications

On-the-Go transponders are also available at our retail partners for $35.00 in pre-funded tolls - user menu: "E-ZPass Locations - Find E-ZPass Retailers." - 75.48