The Next Generation

Info Center

Info Center

Have questions about E-ZPass?

If you need extra information about E-ZPass, what it is and how it works, there are several resources you can reference to find answers. You can visit our Glossary page to find out what terms you may not understand are referencing. You can also visit our FAQ page to get a full explanation on everything E-ZPass


Temporary Customer Service Changes

Updated 11/12/2020

Due to COVID-19 we have implemented service changes to promote the health and safety of our employees while maintaining customer service for our valued patrons.

  • - Portsmouth and Norfolk customer service locations are open. All other locations remain closed.
  • - Telephone customer service hours are 7am-7pm.
  • - Website and automated phone system continue to be available 24/7
    To make it easier to get an E-ZPass, the minimum opening account balance has been temporarily reduced to $20.00 per transponder (from $35.00) for online and phone applications

On-the-Go transponders are also available at our retail partners for $35.00 in pre-funded tolls - user menu: "E-ZPass Locations - Find E-ZPass Retailers."

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