The Next Generation

Apply via mail or fax


Order via mail

Please print and complete a Personal Application or a Business Application and fax the application to 540-302-4773 (credit card required) or mail the application together with payment to:

E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, VA 24422

Your new transponder will be mailed to you.


Apply by phone (credit card required)

To order your transponder and apply by phone or to register your On-the-Go transponder call (877) 762-7824 or (800) 828-1120 (for TTY users), Monday through Friday, between the hours of 7:00 a.m. and 7:00 p.m., excluding state and federal holidays.

Visit a Customer Service Center

To apply in person and pick up your transponder immediately you can visit one of our Customer Service Centers. Find locations and hours of operation of Customer Service Centers by clicking here.


For residents of Virginia with permanent upper limb mobility impairment:

Residents of Virginia with permanent upper limb mobility impairment (Click here for more information.) in accordance with Section § 33.2-613 D of the Code of Virginia may be eligible for toll-free passage on Virginia toll roads.


For residents of other E-ZPass network states:

Visit your state's E-ZPass service center website:

Delaware New Jersey
Illinois New York
Indiana North Carolina
Maine Ohio
Maryland Pennsylvania
Massachusetts Rhode Island
New Hampshire West Virginia
Kentucky Florida

Temporary Customer Service Changes

Updated 11/12/2020

Due to COVID-19 we have implemented service changes to promote the health and safety of our employees while maintaining customer service for our valued patrons.

  • - Portsmouth and Norfolk customer service locations are open. All other locations remain closed.
  • - Telephone customer service hours are 7am-7pm.
  • - Website and automated phone system continue to be available 24/7
    To make it easier to get an E-ZPass, the minimum opening account balance has been temporarily reduced to $20.00 per transponder (from $35.00) for online and phone applications

On-the-Go transponders are also available at our retail partners for $35.00 in pre-funded tolls - user menu: "E-ZPass Locations - Find E-ZPass Retailers."

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