The Next Generation

Register Retail Transponder

How to Register

Credit card required to register online. If you do not have a credit card, please call or visit one of our E-ZPass Customer Service Centers.

You will be guided through a series of forms to enter your On-the-Go transponder number and create a new E-ZPass account. Please have your transponder and vehicle information available as well as your payment method if you are setting up autoreplenishment.

Please note: It can take up to 48 hours for the updated transponder status to reach out-of-state toll facilities. Please allow 48 hours before using this transponder out-of-state.

Verify your Retail Transponder:


Temporary Customer Service Changes

Updated 5/18/2020

Due to COVID-19 we have implemented service changes to promote the health and safety of our employees while maintaining customer service for our valued patrons.

  • - Portsmouth and Norfolk customer service locations are open. All other locations remain closed.
  • - Telephone customer service hours are 7am-7pm.
  • - Website and automated phone system continue to be available 24/7
    To make it easier to get an E-ZPass, the minimum opening account balance has been temporarily reduced to $20.00 per transponder (from $35.00) for online and phone applications

On-the-Go transponders are also available at our retail partners for $35.00 in pre-funded tolls - user menu: "E-ZPass Locations - Find E-ZPass Retailers." - 200.24