The Next Generation

Frequently Asked Questions - Reload Card

E-ZPass Reload Card

The Virginia E-ZPass Reload Card:

1. What is the Reload Card?

The Reload Card is a wallet-size card that can be purchased and linked to your E-ZPass account. You can use it to manually replenish your account with cash at any participating retailer including Virginia locations of 7-Eleven, CVS/Pharmacy, Fastmart and Shorestop.

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2. How does the Reload Card work?

Simply hand your new card to the cashier and pay your initial reload amount from $10 to $500, plus the $1.50 retailer convenience fee. Once the cashier completes the transaction, the funds will be on the card but need to be transferred to your E-ZPass account by linking the card to your account. To do this, follow the steps on the back of the card - call our toll-free number at 1-855-583-5306 and have your card and transponder number available. After following the instructions, the funds will be immediately credited to your linked E-ZPass account*.

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3. What should I do with the Reload Card after linking to my account?

After purchasing and linking the card to your E-ZPass account, keep it in your wallet so that it is conveniently available to add funds immediately to your E-ZPass account without needing to make a call. Simply take the card to the cashier and pay your chosen reload amount plus $1.50 retailer convenience fee - funds will be credited to your account immediately*.

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4. Where can I use my card for future reloads?

For your convenience, your card may be used for future reloads at any participating retailer.

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5. Can I use my Reload Card at the toll plaza or anywhere else?

No. The Reload Card is linked to your E-ZPass account and transponder. It cannot be used at tollbooths as a way to pay tolls. The Reload Card is only to replenish your E-ZPass account.

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6. Are there any fees to use the Reload Card?

Yes. There is a $1.50 retailer convenience fee each time you reload your card.

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7. Are there any other replenishment options?

Yes. While automatic replenishment is still the most popular option, you can manually replenish your E-ZPass account online, or by phone, with a credit or debit card. You can also replenish with cash, a credit or debit card, or by check, at any E-ZPass Customer Service Center.

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*Note: As with any payment method, if your account was negative before the reload, it may take up to 24 hours in-state and 48 hours out-of-state for the new account status to reach the toll lanes.