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Contact E-ZPass

Contact us by Phone, Email, or Mail

Telephone

E-ZPass Virginia customer representatives are available Monday through Friday, except for state holidays. Help is also available through our automated telephone system. Once you have your account number and PIN (the four-digit number you gave us when you opened your account), you can make a payment, request an application, report your E-ZPass lost or stolen, along with many other account-related activities. If you are using this system for the first time and have not set up your PIN yet, your PIN has been pre-selected as the last four digits of the driver's license number that you registered on your account.

Telephone

Toll-Free Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Monday - Friday: 7 a.m. - 7 p.m.

Email

customerservice@ezpassva.com
Para los Clientes que hablan Español por favor utilizar la dirección del correo electronico.

servicioalcliente@ezpassva.com

Mail
E-ZPass Customer Service Center

P.O. Box 1234
Clifton Forge, VA 24422-1234


 

Customer Service Centers

Chesapeake Bay Bridge-Tunnel E-ZPass Customer Service Center

32386 Lankford Highway
Cape Charles, VA 23310-0111
Hours: Monday - Friday: 8 a.m. - 4:30 p.m.

Norfolk E-ZPass Customer Service Center

1701 Church Street
Norfolk, VA 23504
Hours: Monday - Friday: 9 a.m. – 7 p.m. | Saturday: 8 a.m. – 1 p.m

Portsmouth E-ZPass Customer Service Center

4010 Victory Blvd
Portsmouth, VA 23701
Hours: Monday - Friday: 9 a.m. - 7 p.m. | Saturday 8 a.m. – 1 p.m

Gloucester DMV Customer Service Center

2348 York Crossing Drive
Hayes, VA 23072
Hours: Monday - Friday: 9 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m

Newport News DMV Customer Service Center

12730 Patrick Henry Drive
Newport News, VA 23602
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m

Fairfax/Westfields DMV Customer Service Center

14950 Northridge Drive
Chantilly, VA 20151
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m

Woodbridge DMV Customer Service Center

2731 Caton Hill Road
Woodbridge, VA 22192
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m

Chesterfield DMV Customer Service Center

610 Johnston Willis Drive
Richmond, VA 23236
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m

Richmond DMV Customer Service Center

2300 West Broad Street
Richmond, VA 23269
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m

ERT Customer Service Center

309 County Street
Portsmouth, VA 23704
Hours: Monday - Friday: 8 a.m. - 5 p.m.