E-Z To Maintain
Once you have an E-ZPass, you'll never want to give it up. Maintaining your account is virtually trouble-free. To update any account information, you can go online, access our automated phone system, or if you prefer, you can talk to a customer service representative Monday – Friday 7:00am – 7:00pm excluding major holidays.
E-Z To Replenish
When your E-ZPass account balance gets down to the low balance threshold for your account (minimum $10 per transponder), you may see a yellow light as you pass through the toll gate in some locations (some locations are open road and do not have yellow lights). This tells you that it's time to add money to your account (if you have $10.25 on your account, and you pass through a 0.75 cents toll, you won't see a yellow light until you pass through again, by that time the account may have replenished).
If you have Automatic Replenishment, your account will be be replenished within 24 hours of reaching your low balance threshold.
If you chose to replenish manually, that's easy, too. You can add funds to your account by phone or online with a credit card, mail your payment to one of our service centers, or stop by and pay in person.
It can take up to 24 hours for new accounts, payments, and new transponders to be activated and reflected at Virginia toll plazas, and up to 48 hours out of state.
E-Z To Manage
Free quarterly account statements are available online to help you keep track of your E-ZPass expenses. Detailed monthly statements are available starting at $1 per month.
If you move, get a new vehicle, or change your credit card or bank account, you can update that information securely online, by phone at 877-762-7824, or at your nearest E-ZPass Service Center.
If you want to get an additional transponder, transfer a transponder, get a privacy statement or close an account, you can download all the forms and information right here.
E-Z To Exchange Transponders
If your transponder stops working – and you still have money in your account – you can simply exchange your transponder for a new one. Free of charge. Just mail it to the E-ZPass Service Center, P.O. Box 1234, Clifton Forge, VA 24422-1234 or drop it by the service center nearest you.
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