Glossary of Terms
Selecting automatic replenishment is the most convenient way to manage your E-ZPass account.
You may choose to automtically replenish your account using a valid credit card or
by providing your checking /savings bank routing and account number for electronic funds
transfer via ACH with a valid credit/debit card as backup.
As you use the toll roads,
your available balance
decreases. When your account reaches the low
balance threshold, you may see a yellow light
while driving through the toll lanes. That night, we will process a payment equal to your
The replenishment amount is added to your available balance.
If you did not select automatic replenishment when you opened your account,
you can change to automatic replenishment at any time.
Occasionally, automatic replenishment may not process. If that happens,
the yellow light (available only at some toll lanes) will continue to appear
on subsequent days. If you see the yellow light
for more than two days, please call us immediately. We may need to update your payment information.
We recommend you may supply us with a secondary form of payment,
which you may add by logging into your account and adding all required information under the payment tab.
This is the total amount of prepaid tolls available in your E-ZPass account.
Online - $1.00 per account per month.
Paper mail - $2 per month for the first three transponders on your account and $2 per month for every partial or full group of three transponders thereafter.
Online - Free
Paper mail - Upon request to a Customer Service Representative.
This is a level set for each account based on the number of E-ZPass transponders
in the account or your usage pattern. The minimum required low balance is $10 times
the number of transponders in your account.
If you have three transponders in your account, then your low balance will be a minimum of $30.
Once your available balance
reaches that amount, we will try to automatically replenish your account if you have selected this option and
you may see a yellow light at the toll plazas
equipped with lights.
With manual replenishment, you must provide a credit/debit card number via the IVR, WEB,
or customer service representative, mail a check, or come in to one of our
and make a payment each time your account reaches the low balance level.
When your account balance reaches the
low balance level
your account needs to be replenished. Your replenishment amount is your average monthly toll usage.
The minimum replenishment amount is $35 for each transponder on your E-ZPass account.
If your monthly usage exceeds $35 per transponder, we may adjust your replenishment amount to accomodate
your toll usage and minimize the number of times we need to relenish your account.
For example, if you drive on the Dulles Greenway
and you spend an average of $8 a day, 20 days a month, then your average monthly usage would be $160 a month,
and your replenishment amount will be adjusted to reflect your monthly usage.
In toll lanes with signals, a yellow light indicates
that your account has reached the low balance
level and needs to be replenished. If you see this light for more than two consecutive days, contact the
Customer Service Center for assistance. Please note that if enough toll transactions
post to your account simultaneously, you may go directly from seeing a green light to seeing a red, blue or white light.
Red, Blue or White Light
A red, blue or white light indicates an unpaid toll. Stop and pay the full toll if you are in a cash lane.
This signals that your account is either out of funds or there may be something wrong with your E-ZPass
transponder or the way it is mounted. Contact the
Customer Service Center for assistance.