E-ZPass Virginia customer representatives are available Monday through
Friday, except for state holidays. Help is available through our automated telephone system.
Once you have your account number
(find it on your most recent statement) and PIN (the four digit number you gave
us when you opened your account), you can make a payment, request an application,
report your E-ZPass lost or stolen, along with many other account related
activities. Your account number can be found in the upper right hand corner of your
statement. If you are using this system
for the first time and have not set up your PIN yet, your PIN has been pre-selected
as the last four digits of the driver's license number that you registered on your account. If you have any questions, concerns, comments, or just would like more
information, please contact one of the Customer Service Centers listed below.
Toll-Free Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Monday-Friday 7 a.m. - 7 p.m.
E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234
Hours : Monday-Friday 7 a.m. – 7 p.m.
Coleman Customer Service Center
1811 George Washington Memorial Highway
Gloucester Point, VA 23062
Hours: Monday 8 a.m. – 6 p.m.
Tuesday - Wednesday 9 a.m. – 6 p.m.
Thursday - Friday 8 a.m. – 5 p.m.
Northern Virginia Service Center
610 Herndon Parkway
Herndon, VA 20170
Hours: Monday-Friday 8 a.m. – 7 p.m.
175 Wadsworth Drive
Richmond, VA 23236
Hours: Monday-Friday 8 a.m. – 6 p.m.
Chesapeake Virginia Department of Motor Vehicles Customer Service Center (CSC)
813 Greenbrier Parkway
Chesapeake, VA 23320
Hours: Monday - Friday: 8 a.m. - 5 p.m.
Saturday: 8 a.m. - 12 p.m.